Stop answering the
same question.
We install an AI support agent trained on your own help docs — it handles the repetitive tier-1 tickets, escalates anything it can't answer, and we run the whole thing for you. Built for B2B SaaS teams of 10–50.
We built this for one kind of company.
Support agents get sold to everyone and work well for almost no one. We'd rather be the obvious choice for a narrow slice than a maybe for everybody — so here's exactly who we're good for, and who we aren't.
A fit if…
- You're B2B SaaS, roughly 10–50 people
- You already have a public help center or written docs
- One or two people carry support — and it's eating their week
- The same handful of questions come in over and over
- You want it handled, not another tool to configure
Not a fit if…
- You have no written documentation yet — there's nothing to ground answers in
- Your tickets are mostly bespoke technical debugging
- You need phone or voice support
- You want a self-serve tool you tune yourself — Intercom Fin or Chatbase will serve you better
- You're pre-revenue and support isn't a real cost yet
Why so specific? Because a support agent is only as good as the docs behind it and the questions in front of it. Staying inside one lane means every install teaches us something that makes the next one better — and it means we can tell you honestly, on the first call, if you're not one of them.
Tier-1 support that never clocks out.
It answers from your documentation — not from guesswork. When your docs cover the question, customers get an instant, accurate answer at 2am. When they don't, it says so plainly and hands the conversation to a human instead of inventing something.
Grounded in your docs
Every answer is drawn from your own help center and internal documentation. No open-web guessing, no hallucinated policies, no made-up refund windows.
Escalates instead of bluffing
If the knowledge base doesn't cover it, the agent says so up front and routes to a human with the full conversation attached. A missing answer is never a reason to improvise.
Tells you where your docs are thin
Every unanswerable question gets logged as a documentation gap. Within a month you'll know exactly which missing article would deflect the most tickets.
Runs behind your brand
Your voice, your tone, your escalation rules. Customers experience your support — not a third-party widget with someone else's name on it.
Human-in-the-loop by default
You set what it may answer alone and what always reaches a person. Refunds, cancellations, and anything touching billing can be gated from day one.
We run it, not you
Installation, tuning, monitoring, and monthly reporting are ours. You get a working agent and a plain-English report — not a dashboard to babysit.
See it answer your customers — before you pay anything.
Send us your help center. We'll load your real documentation, run fifteen questions your customers actually ask, and send you the full transcript — every answer, every escalation, every gap it found. If it doesn't hold up on your own content, you'll know before a single invoice exists.
Done for you, end to end.
A productized engagement — not a login you're left to figure out. Flat setup, then a monthly that covers hosting, monitoring, and continuous tuning.
Transcript
We run the agent against your real docs and your real questions, and you read exactly how it performed.
Install
We load your full knowledge base, set escalation rules with you, and match your brand voice.
Go live
It goes live behind your brand. You review the first week of real conversations; we tune until you sign off.
Run
We monitor it around the clock, fold your new docs in as you write them, and report in plain English monthly.
One price. See it work first.
No per-seat pricing, no usage meters, no annual contract — model costs sit inside the monthly. Two steps, and only one of them costs anything.
See it on your docs
- We load your real documentation
- We run 15 questions your customers actually ask
- You get the full transcript — answers, escalations, gaps
- If it doesn't hold up, that's the end of it
Support Agent, managed
- Full install on your knowledge base
- Escalation rules and brand voice, set with you
- Hosting, monitoring & continuous tuning
- Monthly plain-English deflection report
Final pricing scales with ticket volume and the number of channels — quoted after we've seen your transcript, never before.
How billing works: setup is invoiced up front; the monthly starts when your agent goes live. Card or ACH via Stripe — no long-term contract, cancel with 30 days' notice.
What about lead qualification and content?
We've built both, and they'll come back to this page when they're as solid as the support agent is — lead qualification needs live CRM and calendar integration before we'd put it in front of a paying customer. We'd rather ship one thing that genuinely works than three that nearly do.
Built on Anthropic’s Claude · Runs on your stack · Human-in-the-loop by default
See it on your docs →Not sure support is the right place to start?
If you think AI belongs somewhere in your business but you're not sure where, the audit is the honest way to find out. Two weeks, fixed fee, and you walk away with a costed roadmap you own — whether or not you build any of it with us.
AI Audit
We map your workflows, rank the opportunities by return, and hand you a costed roadmap — no vendor pitch, no science projects.
- Workflow, tooling & data review
- Opportunities ranked by ROI and effort
- A costed build roadmap you own
- Fee credited toward a build within 45 days
Support Agent
The one we've productized. Trained on your docs, installed and run by us, live in weeks rather than quarters.
- Answers from your knowledge base, not guesses
- Deflects repetitive tickets, escalates the rest
- Flags gaps in your docs as it finds them
- Fully managed — you don't configure anything
Custom Builds
Sometimes the workflow worth automating isn't support at all. If the audit surfaces one, we'll scope and build it on your stack.
- Scoped from audit findings
- Built on your tools and your data
- Human-in-the-loop by default
- Fixed-fee, never open-ended
See it on your docs.
Send us your help center and we'll show you exactly how it performs on your own content — before you pay anything.