Terms of Service

Last updated 30 July 2026

1. Who we are

Neverclock (“Neverclock”, “we”, “us”) builds and operates AI agents for businesses. You can reach us at hello@neverclock.com. These terms apply when you buy any service from us or use this website.

2. What we provide

Depending on what you buy, we provide one or more of:

• Transcript review — free. We run our support agent against documentation you send us and return the results. No fee, no obligation on either side.
• AI Audit — a fixed-fee review of your workflows resulting in a written, costed roadmap that belongs to you.
• Support agent setup — installation and configuration of the support agent on your knowledge base, including escalation rules and brand voice.
• Managed service — ongoing hosting, monitoring, tuning, and monthly reporting for a live agent.

The specific scope for your engagement is whatever we agree in writing — by email, order form, or checkout description. Where that written scope conflicts with this page, the written scope wins.

3. Fees and payment

• Setup fees are invoiced up front and are due before work begins.
• The monthly service fee starts when your agent goes live, not when you pay the setup fee, and is billed monthly in advance.
• Payments are processed by Stripe. We never see or store your full card or bank details.
• Fees exclude any sales tax, VAT, or similar charges, which are added where applicable.
• Quoted pricing assumes the ticket volume and channel count discussed. If those change materially, we'll agree new pricing with you in writing before it takes effect — never retroactively.

If an invoice is more than 14 days overdue, we may pause the service after giving you notice. We won't delete anything during a pause.

4. Term and cancellation

There is no minimum term and no annual contract. Either of us may cancel the managed service by giving 30 days' written notice. You'll be billed for that final period and nothing after it.

Setup fees are non-refundable once installation work has begun, because the work is done up front. If we haven't started, we'll refund it in full.

5. What we need from you

For any of this to work, you agree to:

• Give us accurate documentation and tell us when it changes materially.
• Review and approve the escalation rules — you decide what the agent may answer alone and what must reach a human.
• Have the right to give us the content you give us.
• Give us reasonable, timely access and feedback during setup. If we're blocked waiting on you for more than 30 days, we may close the engagement and re-quote later.

6. How the agent behaves — and its limits

This section matters more than any other on this page. Please read it.

Because of that:

• You are responsible for deciding which topics the agent is allowed to handle without a human, and we strongly recommend gating anything involving refunds, billing, cancellations, legal or medical matters, or account access.
• The agent is a tier-1 support tool. It is not legal, financial, medical, or professional advice, and must not be configured to give any.
• We do not guarantee any specific deflection rate, response time, or reduction in ticket volume. Figures shown on our website are typical results, not promises about your business.
• You remain responsible for what your customers are told under your brand.

7. Your content, and who owns what

You own your content. Your documentation, your brand, your customer conversations, and the roadmap we produce in an audit all remain yours. We claim no ownership over any of it.

We own our tooling. The agent software, prompts, configuration methods, and anything else we built before or outside your engagement stay ours, including improvements we make to them generally.

We won't use your content to train AI models, and we won't publish your name or use you as a reference without your written permission.

8. Confidentiality

Each of us may see the other's non-public information. Both of us agree to keep it confidential, use it only to deliver or receive the service, and protect it as carefully as we'd protect our own. This survives the end of the engagement.

9. Data protection

When the agent handles conversations with your customers, you are the controller of that data and we act as your processor. How we handle personal data is described in our Privacy Policy, which forms part of these terms. If you need a formal data processing agreement, email us and we'll sign one.

10. Warranties and disclaimers

We'll perform our services with reasonable skill and care, in a professional manner. Beyond that, and to the fullest extent the law allows, the services are provided “as is” without other warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

We don't warrant that the service will be uninterrupted or error-free. We depend on third-party providers — including AI model providers and hosting platforms — and their outages will sometimes affect us.

11. Limitation of liability

To the fullest extent permitted by law:

• Neither of us is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, lost data, or reputational harm.
• Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud, or death or personal injury caused by negligence.

12. Termination

Either of us may terminate immediately if the other materially breaches these terms and doesn't fix it within 14 days of written notice. On termination, we stop the service, invoice for work delivered up to that point, and return or delete your content at your choice.

13. Changes to these terms

We may update these terms. If a change materially affects an active customer, we'll email you at least 30 days before it takes effect, and you may cancel without penalty if you don't accept it. Changes never apply retroactively.

14. Governing law

These terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in North Carolina, and both of us consent to that jurisdiction.

Before filing anything, both of us agree to try to resolve the problem by talking about it for at least 30 days. Most things are fixable that way.

15. Contact

Questions about these terms: hello@neverclock.com.