Terms of Service

Last updated 30 July 2026

1. Who we are

Neverclock (“Neverclock”, “we”, “us”) is a digital product studio. We design and build websites and applications, and we audit and build AI systems for businesses. You can reach us at hello@neverclock.com. These terms apply when you buy any service from us or use this website.

2. What we provide

Depending on what you buy, we provide one or more of:

• Design and build — design and development of a website, web application, or mobile application to a scope and fee agreed in writing, delivered on your own accounts.
• AI Audit — a review of your workflows resulting in a written, costed roadmap that belongs to you.
• AI build — design and development of an agreed AI system on your stack, to a scope and fee agreed in writing.
• Managed service — optional ongoing hosting, monitoring, tuning, and monthly reporting for something we built.

The specific scope for your engagement is whatever we agree in writing — by email, order form, or checkout description. Where that written scope conflicts with this page, the written scope wins.

3. Fees and payment

• The audit fee is invoiced on signature and is due before work begins.
• Build fees are split across milestones agreed in writing before the work starts.
• Any monthly service fee starts when the work goes live, and is billed monthly in advance.
• Payments are processed by Stripe. We never see or store your full card or bank details.
• Fees exclude any sales tax, VAT, or similar charges, which are added where applicable.
• Quoted pricing assumes the scope discussed. If those change materially, we'll agree new pricing with you in writing before it takes effect — never retroactively.

If an invoice is more than 14 days overdue, we may pause the service after giving you notice. We won't delete anything during a pause.

4. Term and cancellation

There is no minimum term and no annual contract. Either of us may cancel the managed service by giving 30 days' written notice. You'll be billed for that final period and nothing after it.

Audit and build fees are non-refundable once work on that stage has begun, because the work is done up front. If we haven't started, we'll refund in full.

5. What we need from you

For any of this to work, you agree to:

• Give us accurate information about how the work actually gets done today, including the awkward parts.
• Review and approve the guardrails on any AI work — you decide what a system we build may do unsupervised and what must reach a person.
• Have the right to give us the content you give us.
• Give us reasonable, timely access and feedback during setup. If we're blocked waiting on you for more than 30 days, we may close the engagement and re-quote later.

6. What AI can and can't do — and the limits

This section applies to any engagement involving AI. Where it does apply, it matters more than any other on this page. Please read it.

Because of that:

• You are responsible for deciding what the system may do without a human, and we strongly recommend gating anything involving money, legal or medical matters, or irreversible actions.
• What we build is a business tool. It is not legal, financial, medical, or other professional advice, and must not be configured to give any.
• We do not guarantee any specific accuracy rate, time saving, or cost reduction. Figures shown on our website are illustrative, not promises about your business.
• You remain responsible for decisions made and communications sent under your brand.

7. Your content, and who owns what

You own your content, and you own the build. Your data, your brand, the roadmap we produce in an audit, and the code we write for you under a build engagement are all yours. We claim no ownership over any of it.

We keep our own tooling. Internal libraries, methods, and anything we built before or outside your engagement stay ours, including general improvements we make to them. That never includes work product built specifically for you.

We won't use your content to train AI models, and we won't publish your name or use you as a reference without your written permission.

8. Confidentiality

Each of us may see the other's non-public information. Both of us agree to keep it confidential, use it only to deliver or receive the service, and protect it as carefully as we'd protect our own. This survives the end of the engagement.

9. Data protection

Where something we build processes personal data on your behalf, you are the controller of that data and we act as your processor. How we handle personal data is described in our Privacy Policy, which forms part of these terms. If you need a formal data processing agreement, email us and we'll sign one.

10. Warranties and disclaimers

We'll perform our services with reasonable skill and care, in a professional manner. Beyond that, and to the fullest extent the law allows, the services are provided “as is” without other warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

We don't warrant that the service will be uninterrupted or error-free. We depend on third-party providers — including AI model providers and hosting platforms — and their outages will sometimes affect us.

11. Limitation of liability

To the fullest extent permitted by law:

• Neither of us is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, lost data, or reputational harm.
• Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud, or death or personal injury caused by negligence.

12. Termination

Either of us may terminate immediately if the other materially breaches these terms and doesn't fix it within 14 days of written notice. On termination, we stop the service, invoice for work delivered up to that point, and return or delete your content at your choice.

13. Changes to these terms

We may update these terms. If a change materially affects an active customer, we'll email you at least 30 days before it takes effect, and you may cancel without penalty if you don't accept it. Changes never apply retroactively.

14. Governing law

These terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in North Carolina, and both of us consent to that jurisdiction.

Before filing anything, both of us agree to try to resolve the problem by talking about it for at least 30 days. Most things are fixable that way.

15. Contact

Questions about these terms: hello@neverclock.com.