Neverclock / Support Agent
Customer SupportAnswer every customer
question, 24/7.
A support agent that resolves the repetitive questions straight from your help center — and knows exactly when to hand off to a human. Built for B2B SaaS teams of 10–50 with docs already written.
Instant, grounded, on-brand support.
It answers only from your own knowledge base — so it's accurate, not improvised — and deflects the repeat questions that eat your team's day.
Grounded answers
Responds only from your help center and docs. If the answer isn't there, it says so — it never invents policies, prices, or steps.
Always on
Instant replies at 3 a.m. and on weekends, so customers aren't waiting on business hours for a one-line answer.
Smart escalation
Refunds, account access, anything needing a human — it hands off cleanly with a summary instead of guessing.
Doc-gap insights
Every question it couldn't answer is logged, so you see exactly what your help center is missing.
Your channels
Drop it on your site as a chat widget, or wire it into email and your help center.
Your voice
Configured to your tone and rules of engagement, so it sounds like your brand, not a generic bot.
We build it, deploy it, and run it.
A productized engagement — flat setup, then a monthly retainer covering hosting, monitoring, and continuous tuning. You don't build a thing.
Audit
We map your top ticket drivers and point the agent at your help center.
Build
We configure it on your docs and channels, with guardrails and human-handoff rules.
Deploy
It goes live behind your brand. You review the first answers; we tune until you sign off.
Run
We monitor it, improve it as your docs change, and send a monthly deflection report.
One price. See it work first.
No per-seat pricing, no usage meters, no annual contract — model costs sit inside the monthly.
See it on your docs
- We load your real documentation
- 15 questions your customers actually ask
- Full transcript — answers, escalations, gaps
Support Agent, managed
- 24/7 grounded answers & escalation
- Your help center & brand voice
- Monthly tuning & deflection report
Built on Anthropic's Claude · Runs on your stack · Human-in-the-loop by default
How billing works: setup is invoiced on signature; the monthly retainer starts when your agent goes live. Card or ACH via Stripe — no long-term contract, cancel with 30 days' notice.
The questions we get.
How does it avoid making things up?
It answers only from the content you give it — your help center and docs. When a question isn't covered, it says it doesn't have that information and logs the gap, rather than inventing an answer.
What happens when it can't help?
It escalates to a human with a short summary of the issue. It never attempts actions like refunds, password changes, or account deletion — those always go to your team.
Where does it get its answers?
From your existing help center, FAQ, or docs. We load them in during setup, and keep them in sync as they change.
How long until it's live?
Typically one to two weeks from the audit call — most of that is tuning answers to your standards before it goes live behind your brand.
What does it run on?
Anthropic's Claude, deployed on your own stack. Human-in-the-loop by default, and your customer data stays yours.
Also in the works.
Support is the one we've productized and sell today. These two are built but not yet shipping — lead qualification needs live CRM and calendar integration before we'd put it in front of a paying customer.
Put a support agent on shift.
Book a 20-minute fit call. We'll find the one ticket type with the fastest payback and show you exactly what it'd deflect.